Welcome to ConnectCiti. These Terms of Service (“Terms”) govern your access to and use of the ConnectCiti website, mobile applications, and related services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms.
Please read carefully. By using ConnectCiti you agree to these Terms. If you do not agree, please do not use our Service.
1. Acceptance of Terms
By creating an account, listing a business, writing a review, or otherwise using ConnectCiti, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
1.1 Eligibility
2. Use of the Service
2.1 Permitted Use
2.2 Prohibited Activities
Fake reviews, inaccurate details
Multiple accounts, rating fraud
Threats, defamation, attacks
Illegal activities
Copyright, trademark violations
Automated data extraction
Disrupt platform functionality
Misrepresent identity
3. User Accounts
3.1 Account Creation
To access certain features, you must create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain the security of your password
- Notify us immediately of any unauthorized use
- Accept responsibility for all activities under your account
3.2 Account Termination
We may suspend or terminate accounts for Terms violations, fraudulent activity, valid legal requests, or at user request.
4. Business Listings
4.1 Listing Content
Business owners who list their business agree to provide accurate, up-to-date information and only list businesses they own or are authorized to represent.
4.2 Claiming a Business
To claim a listing you must be the owner or authorized representative, complete verification, and provide proof of ownership if requested.
4.3 Free and Premium Listings
Free Listing
- Business name, address, contact
- Photos & description
- Operating hours & services
- Customer reviews & ratings
Premium Features
- Featured search placement
- Advanced analytics
- Priority support
- Custom branding
5. User-Generated Content
5.1 Review Guidelines
Be honest: Base reviews on genuine experience
Be respectful: No profanity, hate speech, or personal attacks
Be relevant: Focus on the business
Disclose conflicts: Mention any relationship with the business
No incentives: No reviews in exchange for payment
5.2 Content Ownership
You retain ownership of content you post. By submitting content, you grant ConnectCiti a worldwide, non-exclusive, royalty-free licence to use, display, reproduce, modify, and distribute your content in connection with operating the Service.
5.3 Content Removal
We reserve the right to remove content that violates these Terms, is reported as inappropriate, contains false or illegal information, or infringes intellectual property rights.
6. Intellectual Property
The Service and its content (excluding user-generated content) are owned by ConnectCiti and protected by copyright, trademark, and other laws. This includes the website design, branding, software, and compiled database of listings.
We grant you a limited, non-exclusive, non-transferable licence to access and use the Service for personal, non-commercial purposes. You may not copy, modify, distribute, or create derivative works without our permission.
If you believe your copyright has been infringed, contact [email protected] with a description of the copyrighted work, location of the infringing content, your contact information, and a statement of good faith belief.
7. Third-Party Links & Services
The Service may contain links to third-party websites, advertisements, or services. We are not responsible for the content, accuracy, privacy practices, or products of third parties. Your interactions with third parties are solely between you and that party.
8. Disclaimers & Limitations
Service provided “As Is”
ConnectCiti is provided without warranties of any kind — including accuracy, reliability, uninterrupted operation, fitness for a particular purpose, and non-infringement.
We do not verify the accuracy of business listings, reviews, or other user-generated content. You rely on such information at your own risk.
Limitation of Liability
To the fullest extent permitted by Nigerian law, ConnectCiti shall not be liable for indirect, incidental, special, consequential, or punitive damages, loss of profits or data, or damages arising from user-generated content or third-party actions.
Our total liability shall not exceed the greater of NGN 100,000 or the amount you paid us in the past 12 months.
9. Indemnification
You agree to indemnify, defend, and hold harmless ConnectCiti and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service, your violation of these Terms, your violation of any rights of another party, or content you submit.
10. Dispute Resolution
Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes shall be resolved in the courts of Lagos, Nigeria.
Informal Resolution
Before filing a claim, contact [email protected] to attempt amicable resolution first.
11. Changes to Terms
We may modify these Terms at any time. Material changes will be communicated by posting the updated Terms, updating the “Last updated” date, and notifying you via email or site notice. Continued use after changes constitutes acceptance.
12. Termination
By You
Stop using the Service and delete your account any time via settings.
By Us
We may suspend or terminate access for Terms violations or harmful conduct.
Effect
Access ceases immediately. Some provisions survive (disclaimers, indemnification).
13. Miscellaneous
Entire Agreement
These Terms + Privacy Policy form the full agreement.
Severability
Unenforceable provisions don't affect the rest.
No Waiver
Not enforcing a right doesn't waive it.
Assignment
You may not assign; we may assign freely.
14. Contact Information
Questions about these Terms? Reach out:
ConnectCiti
Legal: [email protected]
General: [email protected]
Phone: +234 903 595 2997
Address: Lagos, Nigeria