Welcome to ConnectCiti (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our business directory platform at connectciti.com (the “Service”).
1. Information We Collect
1.1 Information You Provide
We collect information you voluntarily provide when you:
- Create an account: Name, email address, password, phone number
- List a business: Business name, address, contact details, description, images, operating hours, services
- Write reviews: Review text, ratings, photos
- Contact us: Name, email, message content
- Subscribe to updates: Email address, communication preferences
1.2 Information Collected Automatically
When you use our Service, we automatically collect:
- Usage data: Pages visited, time spent, click patterns, search queries
- Device information: Browser type, operating system, device type, IP address
- Location data: Approximate location based on IP address (for showing nearby businesses)
- Cookies: See our Cookie Settings for details
1.3 Information from Third Parties
We may receive information from business owners, public databases, and analytics providers (Google Analytics, Cloudflare).
2. How We Use Your Information
Service Delivery
- Display listings & reviews
- Enable accounts & management
- Personalize search results
- Improve user experience
Communication
- Account notifications
- Support responses
- Marketing emails (opt-in)
- Review & claim alerts
Analytics & Safety
- Usage trend analysis
- Performance monitoring
- Fraud prevention
- Legal compliance
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Encryption in transit
HTTPS/TLS on all connections
Secure passwords
Industry-standard hashing
Security audits
Regular assessments & testing
Access controls
Role-based authentication
No method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Your Rights & Choices
Access & Correction
View, correct, or request a copy of your personal data.
Deletion
Delete your account via settings or by emailing [email protected]. Some data may be retained for legal purposes.
Marketing Opt-Out
Unsubscribe from marketing emails at any time via the link in each email or your account settings.
Cookie Control
Manage cookie preferences anytime.
7. Data Retention
We retain your information for as long as your account is active or as needed for our services and legal obligations.
| Data Type | Retention Period |
|---|---|
| Account data | Until deletion + 90 days |
| Business listings | While active + 1 year |
| Reviews | Permanent (unless violation) |
| Transactions | 7 years (legal) |
| Analytics | 26 months |
8. Children's Privacy
Our Service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
9. International Data Transfers
ConnectCiti operates primarily in Nigeria. Your information may be transferred to and processed in countries outside Nigeria, including the United States and European Union, where our service providers are located. We ensure appropriate safeguards are in place for such transfers.
10. NDPR Compliance
As a Nigerian-based service, we comply with the Nigeria Data Protection Regulation (NDPR). Your rights include:
To exercise these rights, contact our Data Protection Officer at [email protected].
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy, updating the “Last updated” date, and sending email notifications for significant changes. Continued use after changes indicates acceptance.
12. Contact Us
Questions about this Privacy Policy? Reach out:
ConnectCiti
Privacy: [email protected]
DPO: [email protected]
General: [email protected]
Phone: +234 903 595 2997
Lagos, Nigeria