Firenze shortlet Apartment Lekki

The customer service is horrible, almost non-existent, the facility requires a lot of maintenance, the pictures don’t depict the actual state of the apartment, most of the guest services employees are nonchalant and lack customer relations skills. Service feels like a favour to them. The hospitality is deplorable to put it mildly. Amenities such as WiFi has been inaccessible for the most part of our stay. Most of their house fittings need replacement and refurbishment, there was a near miss accident with a rusty wall clock in the living room which fell out of nowhere and almost landed on my child. The heavy presence of mosquitoes and cockroaches within the vicinity attests to the shoddy and very poor maintenance of facility. Since check in, where the manager claimed she had no idea of the booking, and spoke very shabbily on the phone, my expectations were already set to zero, and true to act, they’ve managed to fall lower than zero in services. Firenze and the management company - Heristay’s hospitality is generally lacking with such crude and poor customer service. And I will honestly say there was no value for money. Updating this review as promised - the management reached out after this review was left and tried to make amends and show concern but unfortunately the damage had already been done, prior to this, I reached out and tried to lay these complaints directly to management about the poor service we were receiving but one of the guest services reps - Basirat prevented this, and asked me to write an email to be heard, she basically tried to trivialise and dismiss the issues and this is how I deduced & concluded the horrible customer service is top-down and decided to leave a public review to forewarn others. In addition to the epileptic wifi, there were other issues: running water was cut off at different points due to maintenance, at some point for over a day, this was unbelievable and frustrating, and one of their supervisory staff blatantly disregarded our “no outside shoes in the apartment request” and basically displayed the same negative customer relations attitude. I must say that I appreciate the management for taking responsibility and making efforts to resolve the issues but like I said the damage had been done and it will be deceitful to state otherwise. We stayed at Firenze for over a month and the issues we experienced were enough to mar our entire travel experience, and unfortunately these issues cannot be buried like they never happened. All the best to the management and I hope they strive to do better.